PUBLIC NOTICE – UTILITY BILLING SOFTWARE UPDATE

The City would like to inform all utility customers of an upcoming transition to a new Utility Billing software system. This upgrade is part of our ongoing effort to improve service, enhance account management features, and provide a more user-friendly online experience.

What to Expect:

• The new system is scheduled to go live in August 2026.
• All customers will have the option to create a new online account to access the updated system.
• Existing login credentials will not be transferred to the new platform.
• Customers currently enrolled in AutoPay will need to re-enroll once the new system is active.
• Online access to account history, billing, and payment options will be available through the new portal after registration.
• Printed and mailed bills will remain available for individuals who opt not to establish online access.

Important Notes:

• There may be temporary interruptions to online payments and account access during the transition period.
• Additional instructions and updates will be provided as we approach the launch date.
• Customers are encouraged to ensure their contact information is up to date to receive notifications and public notices regarding this change.

We appreciate your patience and cooperation as we implement these improvements to better serve our community.

For questions or assistance, please contact City Hall at 620-783-5265 ext. 1.