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Sewer

City offices closed for Thanksgiving

The city offices will be closed Thursday, November 28, and Friday, November 29, 2024 for Thanksgiving.

Thursday Solid Waste Route will be picked up on Monday, December 2, 2024. Friday Solid Waste Route will be picked up on Tuesday, December 3, 2024.

For utility emergencies please call 620-783-1991.

City Offices will be closed for Labor Day

City offices will be closed on Monday, September 2nd for Labor Day.

City Council meeting will be held Tuesday, September 3, 2024 at 6:00 pm in the Galena City Council Chamber located at 211 W 7th.

For Utility emergencies, please contact Cherokee county sheriffs department at 620-783-5065.

Payment Processing Server Disruption-RESOLVED

Payment Processing Servers are currently disrupted for services provided by the City of Galena 

We hope this message finds you well. We are writing to inform you of an ongoing situation regarding the global IT issue with Amazon Web Services (AWS).

Monitoring the Situation

Over the past couple of weeks, there have been several significant outages affecting major technology companies, including CrowdStrike and Microsoft. Unfortunately, AWS is now experiencing an outage that is impacting a large portion of the internet.

Impact on gWorks FrontDesk

As a result of the AWS outage, gWorks Cloud software is currently experiencing an outage, impacting payments made through FrontDesk. AWS has identified the issue and is actively working on a resolution. We are closely monitoring the situation and will provide updates as soon as more information becomes available from AWS.

We apologize for this disruption from AWS and we appreciate your patience and understanding.

 For more information please give us a call. 

City of Galena 

620-783-5265 ext. 1

New Years Hours

The City offices will be closed in observance of the New Year on January 1st and January 2nd. City Council Meeting will be held on Wednesday, January 3rd at 6:00 pm. Solid Waste routes for the 1st and 2nd will run on the 3rd. For utility emergencies during this time please contact the Galena Police Department at 620-783-5065.

Setup your Online Utility Account Today!

FrontDesk offers many exciting features and benefits for all city residents including:

  • Conveniently pay your monthly utility bills from the comfort and safety of your home. No more writing out a check each month to pay your utility bill!  No worries about social distancing and possible exposure.
  • Receive bills electronically.
  • Enroll in autopay using ACH or credit card payments so you won’t have to remember to pay your bills each month.
  • Get important messages and notifications via email or text.
  • 24/7 access to your utility account and usage information including utility usage, tracking multiple accounts, and submitting service requests.
  • Conveniently submit utility service requests from your computer or mobile device.
  • Fill out and submit forms directly online and pay any associated fees online. Our staff will review and process the forms – no more paper required!
  • Easy access to Public Notices and answers to Frequently Asked Questions so you can see important city-related information in one place.
  • Review Meeting Agendas and Minutes. (in Progress)
  • Use Citizen Requests to submit requests directly to the necessary government officials with a few clicks of a mouse or taps on a smartphone.

FrontDesk is mobile-friendly and can be accessed anywhere from any device with an internet connection. Log in to see all your outstanding bills, pay bills online or enroll in autopay for added convenience. You will also have access to important city information including public notices, Council Meeting Agendas and Minutes, answers to Frequently Asked Questions, and ability to fill out and submit forms online. FrontDesk is your direct line of communication to receive your information, alerts, and notices.

Sign up for FrontDesk today! https://galenaks.frontdeskgworks.com/